HERE IS THE LATEST GOVERNMENT ADVICE https://www.gov.uk/government/publications/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic
There is nothing we can do or say to mitigate your pain of separation, except we will treat your Loved One in our care the same as we would our own, in these unprecedented times. We have had so many sensitive and difficult conversations with the bereaved, many of whom have been separated from hospitalised family members during final days, and who now find that they are unable to say goodbye in the way they expected.
Directors and colleagues in our company recognise that we are in the middle of an unprecedented international situation. We are still making good funeral services from an ever changing situation. We work to the most careful of conflicting advice, to keep any possible cross-transmission minimal between your family, the wider community and ourselves. Safety informs every decision we make. There is no loss of dignity and care to your Loved One.
We update this website page as changes happen which affect our local funeral arrangements.
I strongly advise against funeral attendance if you know or suspect that you (or a person planning to attend at the same funeral) might be infectious, or have been in contact with someone infectious in the last ten days – it is better to delay a funeral. It is very unlikely any costs will result – organisations will be glad you have let them know.
As England comes out of many lockdown restrictions from 19th July 2021, each crematorium and cemetery is deciding its own mourner limits, changing daily at present, so please check with your funeral consultant. Generally speaking, seated mourners will be allowed inside, and standing mourners can only be accommodated outside the crematoria and cemetery chapels, where some have speaker and screen systems outside too.
Mask wearing is still encouraged as is a continuation of hands/face/space advice.
Before a service, if friends and neighbours would like to pay their respects to a hearse from their doors, windows or front gardens from the road where the funeral procession begins, where they might not be able to go to a service, please ask us about cards to invite them to that event, to help make it more special.
Thank you so much for reading
Mrs Carol Lawrence BSc (Hons) Cert FAA (Distinction)
On behalf of all Directors
For your safety and comfort, many conversations about funerals, plans, urns and headstones will continue to take place on the telephone (and by video Skype/Facetime/Zoom etc if preferred).
In order to prevent the spread of infection, our four funeral homes are open for short pre-booked appointments for the following purposes:
In line with many precautionary guidelines, we ask that you continue use a face mask when you come into our premises, and on funerals, unless you have a medical reason, and we also wear also masks in our offices when with applicants and on funerals too.
In line with continuing track and trace requirements all callers to offices must leave contact details in case you stay for longer than 15 minutes, which we wish to avoid. Each office has a registration book and you will be given a receipt with our contact details and the date and time of your visit should the NHS need to ask you. Where we are following all advice it’s unlikely any visits should come under track and trace rules.
We have hand sanitiser and disposable face masks available at all our funeral homes, but please bring your own reusable face mask if you have one.
If you are local it is no problem for us to deliver documentation or ashes items on appointment.
Yes, subject to varying wait times for carrier flights. Please see our repatriation page https://hwfunerals.co.uk/funeral-repatriation/
At present local registrars are continuing to produce death certificates via telephone appointments. Respondents may not necessarily be next of kin, and the registrars will advise you accordingly. Please attend to death registration at the earliest time, giving our email address firstname.lastname@example.org so registrars can provide us with documentation. If your Loved One is in the care of Coroners, they will advise you when registration can take place.
Our chapels of rest are available for visits from family and friends as instructed, at extra cost depending on the level of care required. We encourage timed chapel of rest visits of small household groups, on appointment, during late afternoon or Saturday mornings.
IF THE DECEASED WAS AFFECTED BY COVID – embalming (full hygienic preparation) can take place minimum 5 days after a death. This might affect some religious obligations.
Washing and dressing by families – We have spaces available for families to help wash and dress deceased, with ourselves assisting as wanted, everyone wearing basic provided PPE. Alternatively we will carry out your washing and dressing wishes as you ask. During preparation we can light candles and incense on request and play any music or prayers if you are able to send us a link to a piece of music from the internet. Your loved one will be well taken care of in our funeral homes.
On request a “zoom” webinar video link to chapel of rest can be provided for those unable to attend.
Yes, and each minister will advise their own level of precaution as to visiting in your home, or in a place of worship, elsewhere, or using phone and video calling.
A coffin can be brought inside a house with some planning, but currently only – either six people in total, or two households and their bubbles.
A hearse with coffin on board can stop for a while outside your home immediately prior to a funeral service, where prayers might be said and for neighbours to pay respects. This could be helpful if there are close family members too frail to attend the funeral, or if they are self-isolating. We have cards for you to invite mourners to come outside to the street.
Please delay a funeral if you suspect there could be a risk of spreading the virus.
It is still the law to isolate if you are suffering from covid symptoms or instructed by ‘track and trace.’
We also advise against anybody attending a funeral who has tested positive for covid in the last ten days but unsymptomatic.
Here is the link to the current government advice on attendance https://www.gov.uk/government/publications/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic.
It varies from one place to another, so please ask your funeral consultant for the latest advice for the venue you were intending to hold a service.
An NHS track and trace QR code poster is also available at all crematoria and cemeteries for smart phones for those who have them, but the funeral director has to keep details of the applicant who would in turn have to provide details of mourners to NHS if requested, for a set period of days. Churches may ask the applicant for a list, with telephone numbers.
OTHER GENERAL INFORMATION
On arrival and departure to crematoria and cemeteries, mourners are asked to thoroughly sanitise hands with their own or chapel supply, or use hand washing facilities on site. Our hearse and limousines always have a supply of hand sanitiser.
Driver partitioned 6 passenger limousines are fully sanitised before their arrival to your family home. Disposable face masks are available for all passengers if you do not have your own.
For helping with people in wheelchairs, we have several licensed local black cab operators who have given us their details, with fully partitioned and pre-sanitised seating areas.
We work with very good local florists. However, please bear in mind that there may be limited choice of blooms because of both the pandemic and Brexit rules, and at least three working days notice is needed for order.
Horse and horse drawn hearse is a service that is permitted and can be a great option for families to add a personal touch to a funeral to create a special memory even if the day itself cannot be all that you’d hoped.
“Homing” Doves can be released from cages (rather than from cupped hands).
Churches, crematoria and cemeteries still request mourners wear face masks inside service chapels unless there is a medical reason or someone is aged 10 or under.
We request that you wear a facemask in our partitioned limousines, and we always have extras available for anyone attending.
Here is the government advice about making own masks, which can be as simple as a clean scarf or bandana.
It is possible for family members to carry their Loved Ones’ coffin. We will provide disposable gloves and masks. This may also be possible with a wheeled bier. We also sanitise coffin surfaces before placing in the hearse for extra reassurance.
This may be permitted if no coronavirus has been indicated on the death certificate, but each venue will have its own changing rules.
Prayer books, bibles and song books are put away during the duration of the pandemic so it can be useful to provide something to guide fellow mourners as to the order of service.
Service Booklets can be printed, for which we can produce if wanted in order to provide lovely mementoes during a time of sadness, and provide hymn words where no hymn books are on display. Service booklets can also be posted to those who aren’t able to attend.
Congregational singing is still currently disallowed in some venues at present because of the covid transmission risk. Please ask your consultant for more advice for individual locations.
It might be possible to request a singer in churches where good distance can usually be maintained.
The playing of recorded choral music is another useful choice.
Mourner numbers are limited for witnessed cremation depending on location. Please check with us for each crematorium.
Witnessed backfilling for burials is restricted at cemeteries, bring own tools, but please check with your consultant.
For those unable to attend a funeral service during this time, for whatever reason, technology can truly be a saving grace and a way to connect with those we love most to say goodbye to our loved ones. Many crematoria or cemetery chapels have webcast, audio and visual recording facilities to achieve this. Some churches have their own facilities.
Company Zoom broadcast and recording a funeral service from a laptop is available if no integral facilities are available. A fee is charged for this, in indoor locations only.
However, it is always important to remember that webcast from any sources are not 100% reliable because of variable broadband signal, so “watch again” services and recording is recommended to request to avoid disappointment.
There are no restrictions for families to record funeral services on telephones and personal cameras, which can be broadcast through own applications like Zoom, Facebook Live, FaceTime, WhatsApp.
An unattended service may be a viable option in many circumstances, especially where all relatives and close friends are unable to attend due to illness, frailty, distance or cost, and sometimes can even be webcast. During this kind of funeral, there are no mourners present. A chapel of rest/visiting room with either open or closed coffin is still possible our funeral homes. It’s also possible for us to pause outside a family home with the hearse, coffin and flowers in order to provide that more personal connection.
A minister can still attend on your family’s behalf to give a chapel service at the place of funeral, or outside one of our funeral homes with the hearse, or outside a family home, even if there are no mourners present. One of our own colleagues can say personal messages on your behalf. All these events could be broadcasted.
We know how important funerals are for remembering someone who has passed and so we are more than happy to record any unattended service to broadcast and send to you. We can also – take photos of flowers, return floral tribute cards, provide a free funeral tribute page, place a local newspaper announcement – where you can thank everyone for their support.
Restaurants and pubs will have fewer restrictions from 19th July 2021 and will let you know what their own regulations are with regard to track and trace etc. Food will be ordered and brought to mourners seated at tables rather than collect themselves from a buffet.
Community halls will all have their own rules regarding numbers and guidelines.
Inside your own home here are the current limits – up to 6 individuals inside, or two households and their bubbles. In a garden up to 30 people can attend with marquees at least 50% open sides, or more if a risk assessment in written form is carried out by a responsible person following all rules detailed here: https://www.gov.uk/government/publications/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic/covid-19-guidance-for-managing-a-funeral-during-the-coronavirus-pandemic#socialdis
When serving food and drink in your home or garden, please follow the same guidelines as given to commercial organisations: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/restaurants-offering-takeaway-or-delivery
Same guidelines apply as above.
One of the most important parts of the funeral process for many families is the receiving of their loved ones ashes and their subsequent burying or scattering about which we can advise.
Ashes collection at most crematoria is currently restricted to funeral directors.
We can look after ashes at no cost until the situation is over, and if you live local to us we are able to deliver ashes to your doorstep. If you would prefer an unattended ashes burial at the crematorium where the funeral took place, this can be arranged free of charge.
We have a good range of ashes containers for transferral from functional environmental boxes used by crematoria depending on their eventual destination.
Cemeteries are now working as normal.
During this time, there are many reasons why you might not be able to attend funerals of loved ones, whether it be due to illness, time constraints, travel restrictions or lockdown measures prohibiting us from doing so.
Rules remain about a maximum of 6 people or two households and bubbles staying in people’s homes overnight and it might be difficult or expensive to find other places like hotels to stay over.
These rules are, understandably, causing great emotional distress to thousands of people. But there are still ways to bring meaning and find solace in these difficult times. Compiled with the support of independent funeral directors from around the UK, here is our advice for remembering a loved one, if you’re unable to attend a funeral or want to do something beyond watching a service on FaceTime or via a webcast.
And remember, don’t be alone during this time of isolation. Keep in touch with friends and family even if you don’t feel like it. Your local places of worship are always ready to help. You could ask us about other local bereavement support. Whilst these groups won’t be meeting in person at the moment, there is likely to be some who will talk on the phone or via video conference call. As a result of social distancing measures, bereavement support is being adapted, meaning support is still available.
There are also free online bereavement services, such as SAIF Care Chat, which is available at saif.org.uk or 9am-9pm weekdays 0800 917 7224.
St Francis Hospice Orangeline is available on 01708 758649 9am-5pm weekdays for bereavement help. They have special counsellors for people affected by covid bereavement.