– We don’t keep bank/card payment details for any longer than keying into a machine if you pay over the phone, or post straight off to Golden Charter if you’ve taken out a pre-paid arrangement with us.
– We aim only to keep your contact details to provide information now or in the future of what could be helpful or useful to you, and probably save money. We’ll ask you what you could be interested in and how you’d like to be contacted.
– If we have posted anything to you or contacted you about anything that you didn’t want or don’t want in the future, please let us know by sending your request to FREEPOST H W F S. If we made an honest mistake we will apologise.
– If you receive a leaflet through your letterbox letting you know about the Golden Charter Plans we provide, this is organised by area, so if you didn’t want it, please dispose of in the recycling, or give it to somebody you think would benefit.
All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.
Harold Wood Funeral Services Ltd is responsible for ensuring that this notice is made available to customers, enquirers and suppliers prior to Harold Wood Funeral Services Ltd collecting/processing their personal data.
All Employees of Harold Wood Funeral Services Ltd who interact with customers, enquirers and suppliers are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.
We are a private limited company for the purposes of carrying out funerals and associated services and products.
All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.
The details for each of these contacts are:
Information Commissioner’s Office: www.ico.org.uk 0303 123 1113
Harold Wood Funeral Services Ltd: A letter to Directors in an envelope marked FREEPOST H W F S or Harold Wood Funeral Services 45 New North Road IG6 2UE.
We treat all information confidentially and in line with UK Data Protection laws. We will never sell information collected to third parties for marketing purposes.
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
This privacy notice tells you how we, Harold Wood Funeral Services Ltd will collect and use your personal data for provision of services, cookies, complaints etc.
To provide you with a funeral service, funeral plan provision or headstone and sundry services, or information about any of these services following an enquiry, we need to collect personal data for fulfilment of a contract and to provide you with the best information following an enquiry, or for any related correspondence and business analysis in order to improve our services. We also keep funeral details for when we are asked to refer for future family funerals and for contact if we are holding cremated remains or headstones for putting back on graves. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes Harold Wood Funeral Services Ltd would contact you for separate consent.
We may pass your personal data on to third-party service providers contracted to Harold Wood Funeral Services Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of Harold Wood Funeral Services Ltd. When they no longer need your data to fulfil this service, they will dispose of the details in line with their own procedures, in line with legislation. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
Harold Wood Funeral Services Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Harold Wood Funeral Services Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Harold Wood Funeral Services Ltd at your request, can confirm what information we hold about you and how it is processed. If Harold Wood Funeral Services Ltd does hold personal data about you, you can request the following information:
IN ALL CASES PLEASE PLEASE WRITE WITH YOUR MATTER FOR ATTENTION TO
FREEPOST H W F S
FOR RESPONSE WITHIN 14 DAYS